The count function simply counts the rows that fit the criteria specified in your report.
A simple example would be:
SELECT DPQL_COUNT() AS 'Total tickets'
FROM tickets
This would return the number of tickets you have in deskpro as it is counting the number of rows in the ticket tables.
Note that the 'AS' function is renaming the columns in the output.
So rather than the ticket being named DPQL_COUNT() it is called 'Total tickets'
You can also narrow down the count using the WHERE clause.
If for example you wanted to count the number of resolved tickets in the system you could run:
SELECT DPQL_COUNT() AS 'Total tickets'
FROM tickets
WHERE tickets.status = 'resolved'
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